Common Questions (FAQ)

I can't update some information on my profile, what do I do?
Some fields cannot be updated by the user.  These fields are displayed, but not editable, when you view your profile. These fields are considered static (e....
Thu, 14 Mar, 2019 at 11:09 PM
I didn't receive an email with instructions as other runners did, what's wrong?
Emails are sent to those who are eligible to use the online system and was a registered race participant the previous year.  If you did not receive an email...
Thu, 14 Mar, 2019 at 10:16 PM
I received a post card, but my email address was missing or inaccurate.
NOTE: If you DID NOT receive a postcard in the mail this article does NOT apply to you.  If your email is inaccurate you can submit a ticket to have yo...
Thu, 14 Mar, 2019 at 10:19 PM
My Running Club is not listed in the drop-down list.
If you club is not listed, this means there were not at least two runners who declared your club in the past/previous year.  If you believe this is in error...
Thu, 14 Mar, 2019 at 11:04 PM